Tom’s House

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Terms & Conditions:

Booking

Booking your accommodation must be in writing by email, submit our booking forms or by fax.
Your booking is just completed when your payment is received by us. Without payment, there are no such booking placed yet.

Payment

Payment must be completed before check in 7 days, otherwise, we have a right to release your booking even your payment arrive after 7 days.
Payment must be submitted by bank transfers, Paypal, major credit cards.
Bank fees will be on the guest’s side.

Cancellation

Cancellation must be informed by email or fax to our hotel. Other means of communication will not be accepted and understand as no such cancellations made. The following rules applied for cancellation:

Notification received more than 14 days or more:
  • No cancellation charge but 10 US Dollar plus bank fees will be applied
  • Notification received between 7 days to 14 days:

  • Cancellation charge of 1st night rate plus bank fees will be applied 
  • Notification received less than 7 days: 

  • Cancellation charge of whole booking – full length stay ( 100% rate ) 

If your cancellation is failed to make, full charge of your booking is applied.

 

 

©Tom’s house 2007-
Address: 8B/52 To Ngoc Van, Tay Ho, Hanoi
Tel: ++(844) 7150752 - Fax: ++(844) 7150754
Hotline: ++(84) 989383898